With an experience of over 40 years, Derancourt company makes every effort to supply quality products and reliable after-sales service.
Below you will find all information you need in order to return products to our workshops
DOWNLOAD THE AFTER-SALES SERVICE FORM
Please fill in this form and attach it to your package.
CONTACT DERANCOURT SALES DEPARTEMENT
Please get in touch with our sales team, then we will send you a reference number.
Contact: export@derancourt.com
SHIPMENT
Please use an appropriate packaging and send the products to the address specified on the form.
We recommend you to choose a delivery company with shipment tracking service
FORM
The after-sales service form must be attached to your parcel. This document shall specify full details of your company and also contact details of the person in charge of the return process. We also recommend you to include information about the damage of the product and the nature of the problem (e.g. : for a defective cable cutter, please indicate cross section and cable types that user wants to cut…)
AVERAGE REPAIR LEAD-TIME
7 days upon receiving the package (only if repair can be done in our workshops). In case products must be returned to our suppliers, repair lead-time could reach 4 weeks, but we always do our utmost to speed up the process and minimize lead-time.